Hertz Iceland Enhances Their After-Hours Rental Procedure with Keycafe

Having the flexibility to collect and drop off rental car keys after-hours massively improves the customer experience, and that couldn’t be more important for one of the biggest vehicle rental companies in the world.

Further to this, the COVID-19 pandemic restricted the business’ opening hours, making it all the more important for a streamlined after-hours service. Without a solution, customers were severely limited as to when they could collect or return their vehicle rentals.

Hertz Iceland is always looking to streamline the customer journey, and that’s why they made the initial approach to Keycafe.

They had previously been in partnership with another company, Creone, but didn’t feel that their system was accessible enough due to the inability to monitor keys online or through an app in the way that Keycafe can.

Keycafe’s key management system offers a live status for each key, enabling businesses to stay in control of when and where keys are picked up or dropped off. This allowed Hertz Iceland to take a step back from the check-in and check-out processes in a manual sense, and put much greater flexibility into the hands of the customers.

The team was able to utilize the Keycafe system by attaching codes for each vehicle key to the Keycafe system, which needs to be entered each time a key is picked up or dropped off at the SmartBox. As a result, they could keep on top of each pickup and dropoff and find out if any car was late or missing all within the Keycafe app.

تمكن فريق هرتز أيسلندا من التكيف بسرعة مع استخدام رموز المفاتيح عبر Keycafe بدلاً من نظام فوب المفاتيح السابق الخاص بهم. والآن، هم واثقون أنهم اتخذوا القرار الصائب بالتغيير، بعد أن لمسوا فوائد حقيقية لأنفسهم ولعملائهم على حد سواء خلال الأشهر القليلة الماضية.

بينما لا يزال هرتز أيسلندا يستخدم نظام Creone إلى حد ما، فهم حاليًا في فترة انتقالية للانتقال كليًا عنه. ويسعدهم أن يضعوا ثقتهم الكاملة في Keycafe.

يخطط الفريق بالفعل لخطواته التالية لدمج نظام Keycafe بشكل أعمق مع نظامهم الخاص. ولتحقيق ذلك، سيستفيدون من واجهة برمجة تطبيقات (API) الخاصة بـ Keycafe لربط Keycafe SmartBox بنظامهم، مما يعزز الجانب الأمني والتشغيل الآلي الشامل لإعداداتهم.

قدمت خدمة Keycafe فائدة إضافية تتمثل في تقليل الاحتكاك بين الموظفين والعملاء، مما زاد من السلامة خلال جائحة كوفيد-19.