For modern hospitality managers, juggling multiple systems can create bottlenecks—especially when physical keys are still part of the check‑in equation. The new Keycafe × Mews integration closes that gap, synchronising reservations with secure, automated SmartBox access—saving staff time and elevating your hotel's security.
Why Mews + Keycafe?
Mews is a cloud‑based property‑management system trusted by hotels, serviced apartments, and short‑stay operators around the world. Keycafe delivers smart, wall‑mounted SmartBoxes and a cloud dashboard to manage physical keys with real‑time visibility. Together, they create a fully automated workflow the moment a booking is confirmed.
How the Integration Works
- Reservation Sync – When a reservation is created in Mews, Keycafe automatically generates a one‑time booking for the corresponding key, mirroring the guest’s check‑in and check‑out times.
- Automatic Updates – Time changes or cancellations in Mews are reflected in Keycafe within 1–2 minutes, ensuring access data is always current.
- Guest Instructions – A secure PIN code and retrieval instructions are emailed to the guest, allowing independent pickup at the SmartBox—24/7, no front‑desk coordination.
- Full Visibility – Every pickup and return is logged in real time, giving staff an audit trail and reducing the risk of lost keys.
Benefits for Hospitality Managers
- Save Staff Time – Eliminate manual key hand‑offs and after‑hours check‑in calls.
- Improve Guest Experience – Offer contactless arrivals with clear, automated instructions.
- Boost Security – Keys remain in a locked SmartBox; access is tracked and auditable.
- Scale Easily – Each Mews account links to one Keycafe user; create separate Keycafe Organizations for each property to keep keys, bookings, and teams independent.
Multi‑Property Setup
If you operate several locations, assign a unique Keycafe user (e.g., the GM or chief engineer) to each Mews account. This keeps keys, bookings, and staff permissions separate while maintaining enterprise‑level oversight through the Keycafe dashboard.
Get Started
The integration is available now. Activate it from your Keycafe dashboard, connect your Mews account, and your next reservation will automatically generate a secure key booking—no extra setup required.
Ready to streamline check‑ins and give guests seamless access? Learn more here
