MSA Services Limousin

Zero Lost Keys: How MSA Services Limousin Secures Vehicles and Buildings

SociétéMSA Services Limousin

Secteur

Formation

Emplacement

Liginiac, France

Employés

180

Clés gérées

“The biggest benefit is security—and we no longer have keys going missing.”

Stéphanie Martins

Service Manager

About MSA Services Limousin

MSA Services Limousin is a regional social services association that contributes to the health and social development of rural communities throughout the Limousin region. Its work encompasses disability and youth services, independent living, housing, social inclusion, and other forms of community support.

Auteur

Oumayma Abid

Marketing Coordinator

Oumayma Abid is a Marketing Specialist at Keycafe, leading the French market with a focus on short-term rentals and vehicle fleets. She specializes in how hosts, property managers, and fleet operators use key management to streamline guest check-ins, turnovers, and vehicle access workflows.

Challenge

As an organization with multiple support programs and divisions, MSA Services Limousin’s educators need access to vehicle and building keys throughout the day to organize activities and support the young people in their care. Keys are collected and returned in the morning, at midday, and in the evening, creating a frequent and continuous exchange process.

Before implementing Keycafe, the facility stored its keys in traditional code-operated key boxes. Keys were hung inside, and educators were expected to manually record which key they had taken.

However, the shared code did not provide effective access control, and the boxes were frequently left open. This meant that almost anyone could access the entire key inventory, with no reliable way to confirm who had taken a particular key or when.

The lack of traceability increased the risk of keys being misplaced or disappearing. It also created a serious safety concern: unauthorized access could allow young people to enter restricted buildings or gain access to facility vehicles, increasing the risk of accidents or vandalism.

MSA Services Limousin needed a system that would secure its keys, restrict unauthorized access, and provide a clear record of every key collection and return.

Pain Points

Unsecured Key Storage — Traditional key boxes were frequently left open and accessible.
Manual Sign-out Records — Educators had to record key activity themselves, making records difficult to verify.
Missing Keys — Keys could be misplaced or disappear without a clear way to identify the last user.
Unauthorized Building Access — Young people could potentially obtain keys to restricted areas.
Frequent Daily Exchanges — Keys were collected and returned several times per day for activities and operational needs with no effective tracking system.

female educator showing a child something on a table

Solution

MSA Services Limousin implemented Keycafe to centralize and secure access to its vehicle and building keys.Authorized educators now use the Keycafe SmartBox whenever they need a key for an activity, a vehicle, or another facility building. Since keys are retrieved throughout multiple shifts, the SmartBox provides a consistent access process that supports the organization’s daily schedule.

Each key exchange is recorded automatically. Service Manager Stéphanie Martins can see who collected a key and at what time, with key activity appearing directly on her mobile phone. This gives her immediate visibility without relying on employees to complete handwritten sign-out records.

Keycafe also allows the organization to monitor unusual or inappropriate access. If a key is collected unexpectedly, the management team can review the activity and follow up with the professional involved.

By keeping keys inside a controlled system, MSA Services Limousin can prevent unauthorized users from accessing vehicle keys or keys to restricted buildings.

MSA Services Limousin's Implementation

Vehicle Key Management — Keys for vehicles used during activities are securely stored and monitored.
Building Access Management — The SmartBox also stores keys for additional buildings and restricted areas.
Automatic Activity Records — Every key collection and return is logged and accessible through the desktop and mobile Keycafe apps.
Access Monitoring — Unexpected or inappropriate key activity can be identified and investigated.

“Now I know who takes each key and at what time because the information appears on my phone. I can also keep an eye on any access that seems unusual or inappropriate.”

Stéphanie MartinsService Manager

a women standing next to a keycafe Smartbox

a person using the keycafe smartbox screen

Result

Since adopting Keycafe, MSA Services Limousin has stopped experiencing unexplained key loss. When a key is not where expected, the management team can consult its digital history and immediately identify the last professional who accessed it.

This traceability has removed the need to search through handwritten records or ask multiple employees who may have used a key. Educators can follow a consistent process throughout the day, while managers maintain visibility over frequent exchanges without supervising each one in person.

Keycafe has also strengthened safety at the facility. Vehicle and building keys are no longer stored inside boxes that may be left open, reducing the possibility of the unauthorized youth accessing restricted locations or vehicles.

By combining secure storage with automatic tracking, the organization has gained greater control over both its key inventory and physical access. Staff spend less time locating missing keys, while management can respond more quickly to unusual activity.

The result is a safer and more accountable workflow that supports the facility’s operational needs throughout the day.

It saves me time because I no longer have to search for keys or find out who has them. Most importantly, the young people cannot access them and have access they should not have.
Stéphanie Martins

The Outcome

Eliminated Key Loss — The facility no longer experiences unexplained key disappearances.
Improved Key Security — Vehicle and building keys are stored inside a controlled system.
Complete Traceability — Management can see who collected each key and at what time.
Reduced Manual Administration — Key activity no longer needs to be documented on paper.

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