User Authentication

Your keys are stored inside a bin controlled by our servers. Guests authenticate themselves when accessing keys.


Your keys are tracked by a Keycafe fob when they are checked in or out of a location and we send you a notification with details.

Software Intrusion Detection

We’re alerted if anyone makes attempts to access our data centres, and we can react in real time.

Transport Layer Security

A private communication channel between your computer and Keycafe ensures that when you are managing your account, your information is safely transmitted.

Data Offsite

No sensitive data is stored locally on the Keycafe SmartBox and the device is further protected by encryption protocols.


We use PCI compliant payment processor vendors for encrypting and processing credit card payments.

Address Optional

Providing your property’s address information to Keycafe is optional and no address information appears on your physical key fob.

Managed Firewalls

Your data is secure behind state of the art firewalls.

Denial of Service

Your access to the Keycafe service is protected against Denial of Service (DDOS) attacks by a best in class CDN provider.

Two Factor Authentication

You have the option to activate two factor authentication for login and key pickups on your account.

While Keycafe takes steps to secure its software and hardware platforms, key exchange depends on customers to use the service properly, minimize error and maintain vigilance. Please see our Community Guidelines for more detail on how to keep your and others’ keys safe.