Challenge

Littoral - Hotel & Spa was facing an unprecedented issue with their key management as the COVID-19 pandemic forced them to close their front desk at night, and they were left with no reliable, contactless method to offer late check in for guests. Keeping a night shift would cost $60,000 a year, and night closures meant lost revenue from guests wanting an after-hours check in. Their management team knew a solution was needed as soon as possible to get through the pandemic and beyond.

Solution

After considering different key management options, Littoral - Hotel & Spa found that Keycafe was a unique solution to their problem. With their new key management system, guests are automatically sent instructions along with an access code for their room keys 72 hours prior to arrival. When the guests arrive, they can self-check in by entering their unique code at the SmartBox in the lobby and pick up their room keys. When checking out, guests can return their keys to the SmartBox, once again entering their unique code. Each time a key is picked up or returned at the SmartBox, staff are alerted with details about who accessed it and at what time, perfect for keeping track of check in and check out times.

Result

A tangible improvement was felt from day one of working with Keycafe, as 24/7 check ins and check outs became an amenity for the hotel. Additionally, they were able to remain open and safely operate during the height of the pandemic by offering a contactless experience for guests. Littoral - Hotel & Spa’s co-owner commented on the gains in operational efficiency: “The night shift will probably never come back. So, we will save a lot of money in a year.” With Keycafe, management saves money, staff can focus on other important tasks as check ins and check outs are automated, and guests are able to arrive after-hours.