Boutique hotels strive for good old-fashioned word-of-mouth, the kind that has its customers immediately book a stay. While the best hotels run the gamut of features for hospitality, a great experience is secured only by carefully curated details and it starts from the moment the guest enters the door.
They say patience is the key but the truth is nobody has patience when it comes to long queues to check-in. A study completed by Cornell’s Center for Hospitality Research, based on two years of data, shows that guests from the United States have a 5-minute wait tolerance, exceeding this limit results in a 47% decrease in guest satisfaction.
If you own a small hotel, focus on the three Q’s: Quality, Quantity and Quickness, and improve your guest satisfaction by offering a convenient and time-saving self-check-in.
With its automated smart key management system, Keycafe uses technology to circumvent the painfully slow check-in process. Contactless guest arrivals not only improve guest satisfaction by offering a fast 24/7 arrival and departure experience, but they also reduce operational costs while increasing efficiency and transparency.
Why You Need a Keycafe SmartBox
Check-In at Any Time
It is not an exaggeration to say that we all appreciate a hassle-free process for checking in and out when traveling. And yet, reading hotel reviews from all over the world you will find they have a common complaint: guests waste time when tired, in the lobby, in front of overwhelmed staff members. Key management is essential for easy pick-up and drop-off of keys, without the need for staff oversight.
A key management system maintains keys in a central, accessible location to your guests, and enables you to assign permissions so only authorized users can pick up the keys. Everything is controlled with a cloud-enabled software application, providing you with access history for every key and every user in real-time, simplifying and automating key management.
Slow tourism is the next big hospitality trend, but it definitely does not refer to an outdated slow check-in!
Easy Set-up, Even Easier Key Handover
Working a long overnight shift can cause employees emotional, mental and physical stress, concurrently leading to service-related complaints and dissatisfied clients. With a near full occupancy, almost no hotel escapes the front desk complaints. Streamline your key management not only for your guests, but for your employees too with a cloud-connected device.
Not much bigger than a picture frame, the Keycafe SmartBox can be installed on any type of wall and put to work in no time, like in your hotel’s lobby. Once a guest confirms their stay, you simply create a booking in the Keycafe system, and a booking code is automatically created and sent to the guest, along with detailed instructions on how to pick up and drop off the keys.
Depending on the level of your hotel’s needs, the Keycafe system can also be integrated with the company’s IT infrastructure and workflows via API.
Improved Key Control
Guest room keys, master keys, emergency keys, floor supervisor and even housekeeping staff master keys. The list is long, and, without a smart system in place, handling their management can be inefficient, time-consuming and prone to errors.
Besides guests, you can give key access to your staff, cleaning services, or even trusted people, with simple access codes. With the Keycafe SmartBox, you have full control over your key inventory and status, knowing in real-time who has each key that has been taken. Whether you have 5 or 500 keys to track, remote and automated key management works the same: the system is modular and expandable to hundreds of keys in a single location and multiple location deployments.
Saves You Time and Money
If you run a hotel, you know that hospitality is very important, since it encourages positive customer reviews. But today’s hospitality presents itself a lot different than it used to 20 years ago. Shaped by the customer’s expectations, hospitality means, among other things, serving guests in a fast, tech-driven way.
Remote and automated key management eliminates the need for 24-hour staff to facilitate or record key exchanges. This means that both guests and hoteliers can gain from it. While guests will benefit from a flexible after-hours arrival, you can relieve the night shift or even the front desk altogether. This doesn’t mean completely dropping contact with your clients, it means you can invest your time in your interactions in a smarter way.
Find out how a hostel owner managed to reduce the hours spent working on-site from 16h/day to as little as 20 minutes, by automating the check-in process and allowing his customers to access the keys to their rooms when they please.
Simply put: as a hotel owner, you have full control over who has access to which keys, and at what times. Every key pick-up and drop-off is monitored in real-time and recorded in downloadable logs. Moreover, key search filters let you see the status of multiple keys at once and view all keys checked out by an individual staff member. If a key isn’t where it’s supposed to be, this feature can save time and enable faster resolution.
Test Us Out!
If all of this sounds good, test it! Book a demo or get an instant quote to learn more about how we can help your business. If you are ready for smart key management, our 24/7 support team will work with you to set up your solution and ensure it’s a success. If Keycafe is not the right fit for your business, you can return it for a full refund for up to 45 days!