Challenge

Bohemia Realty Group is a real estate company in New York City. They were experiencing issues with their agents being able to access property keys on a timetable that worked outside of relying on office hours, especially throughout 2020. Due to complications from the pandemic like being understaffed, office closures, and social distancing, it was difficult to coordinate key handoffs and make sure keys were in good working condition. A solution was needed to facilitate convenient and contactless key exchange.

Solution

After researching the key management solutions currently available, Bohemia Realty Group’s office manager decided to proceed with Keycafe’s system: “I looked into several vendors, but Keycafe was the obvious and best choice among the rest.” Four SmartBoxes were set up at different locations across the city for agents to access listing keys, with each SmartBox holding keys for properties in a 20-block radius. Agents were given access to pick up keys 24/7 at their convenience, even outside of office hours and on short notice.

Result

All 80 of Bohemia Realty Group’s employees benefit from Keycafe’s solution. The real estate agents immediately recognized the system as a helpful and useful tool that allows them to perform their jobs to the best of their abilities and focus on their clients, rather than worrying about being able to access a listing. Office staff were able to free up their time, no longer needing to stop their work and check out keys for agents from an in-house key closet. As a result, an estimated 24 hours were saved each month, with no more lost time tracking down keys or keeping clients waiting.